Privacy Policy
How we collect, use, and protect your information
Last updated: May 2025
1. Introduction
At Bite440, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when visiting our website or placing orders.
2. Information We Collect
We may collect the following information:
- Contact Information: Your name, phone number, and WhatsApp number when you place an order or contact us directly.
- Order Information: Details of your food orders, preferences, and delivery address when placing WhatsApp orders.
- Usage Data: Basic analytics data when you visit our website (e.g., pages visited, time on site) via tools like Google Analytics.
- Platform Data: If you order through Swiggy or Zomato, those platforms collect your data under their own privacy policies.
3. How We Use Your Information
We use the information collected to:
- Process and fulfil your food orders.
- Communicate with you about your order, special offers, or enquiries.
- Respond to customer service requests and feedback.
- Improve our menu, services, and website experience.
- Send promotional messages (only if you have opted in or contacted us).
4. WhatsApp Communication
When you message us on WhatsApp (+91 87962 71106) to place an order or make an enquiry, your number and conversation are stored in WhatsApp as per WhatsApp's Privacy Policy. We use this only for order fulfilment and customer service. We do not share your WhatsApp number with third parties.
5. Third-Party Platforms
Orders placed via Swiggy or Zomato are processed by those platforms. We receive only what those platforms share with us (e.g., order details). For details on how Swiggy and Zomato handle your data, refer to their respective privacy policies.
6. Data Storage and Security
- We do not store payment information. Payments via Swiggy/Zomato are handled by those platforms.
- WhatsApp order information is retained within our WhatsApp conversations and may be used for order history reference.
- We take reasonable measures to protect your data from unauthorised access.
7. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:
- When required by law or governmental authority.
- With delivery partners (Swiggy/Zomato) as part of fulfilling your order.
- With your explicit consent.
8. Cookies
Our website may use basic cookies to enhance your browsing experience and for analytics purposes. You can disable cookies through your browser settings, though this may affect some website functionality.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information (subject to legal obligations).
- Opt out of promotional communications at any time.
To exercise any of these rights, please contact us via WhatsApp or phone.
10. Children's Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
For any privacy-related queries or to exercise your rights, contact us at:
- Phone/WhatsApp: +91 87962 71106
- Address: Near Jeevan Hospital, Sec 63A, Noida, Uttar Pradesh, India
